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Privacy Policy

A legal disclaimer of Surana Honda

Surana Honda (hereinafter referred to as “Surana Honda”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with us through our website, showroom, digital platforms, or any other mode of communication.

This Policy is intended to set minimum standards for handling Personal Information in accordance with applicable laws, rules, and regulations in India, including but not limited to the Information Technology Act, 2000 and related rules.

This Privacy Policy may be updated from time to time, and the revised version will be posted on our website.

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1. What is Personal Data / Information?

For the purpose of this Policy, “Personal Data” or “Personal Information” means any information that relates to a natural person, which, directly or indirectly, can identify such person. This includes sensitive personal information as defined under applicable Indian laws, rules, and regulations.

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2. Collection of Information

Surana Honda may collect your personal information in the following ways:

  • When you visit our website and fill out enquiry, test ride, service, booking, or contact forms

  • When you interact with us through phone calls, emails, WhatsApp, social media platforms, or physical showroom visits

  • When you participate in promotions, offers, campaigns, feedback surveys, or events

  • Through authorized third parties such as Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI), dealers, vendors, service partners, financial institutions, or government authorities, where such information is lawfully obtained

We collect only such information that is necessary for legitimate business purposes and always through lawful, fair, and non-intrusive means.

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3. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyze website traffic and usage patterns

  • Personalize content and offers

By continuing to browse our website, you consent to the use of cookies in accordance with this Policy.

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4. Use and Processing of Information

By visiting our website or providing your information to us, you consent to the collection, processing, storage, transfer, and disclosure of your personal information as described in this Policy.

Your information may be used for:

  • Vehicle sales, service bookings, test rides, insurance, finance, and warranty-related processes

  • Customer support, grievance redressal, and after-sales service

  • Marketing, promotional communication, and dealership updates

  • Improving our products, services, and customer experience

  • Compliance with legal and regulatory requirements

Where required by law, we will obtain your explicit consent before using your personal information.

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5. Disclosure and Transfer of Personal Information

Surana Honda may share your personal information with:

  • Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI)

  • Authorized service partners, vendors, insurers, finance companies, and logistics providers

  • Government or regulatory authorities, when required by law

We do not sell, rent, or misuse your personal information. Any third party receiving your data is required to maintain appropriate security standards and confidentiality.

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6. Retention and Deletion of Information

Retention

We retain your personal information only for as long as necessary to:

  • Fulfill business purposes

  • Meet legal or regulatory obligations

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Deletion / Suspension

We may delete or stop processing your personal information if:

  • The purpose for which it was collected is fulfilled

  • Your consent has expired or is withdrawn

  • Retention is no longer required under applicable laws

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7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your personal data

  • Withdraw consent for processing or storage of your data

To exercise these rights, please contact us using the details provided below.

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8. Data Security

We take reasonable technical and organizational measures to safeguard your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, transmission over the internet cannot be guaranteed to be completely secure. Surana Honda shall not be liable for any breach of security during internet transmission beyond reasonable control.

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9. Grievance Redressal

For any privacy-related complaints, concerns, or data protection issues, you may contact:

Grievance Officer – Surana Honda
📍 Bhopal, Madhya Pradesh, India
📧 Email: (You may add your official dealership email here)

Please note: Grievances unrelated to privacy may not be entertained under this section.

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10. Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Courts located in Bhopal, Madhya Pradesh, shall have exclusive jurisdiction over any disputes arising from this Policy.

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11. Liability Disclaimer

All information provided on this website is on an “as is” basis without warranties of any kind. Surana Honda shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services.

Surana Honda reserves the right to disclose personal information if required to:

  • Comply with legal obligations

  • Protect the rights or property of Surana Honda

  • Enforce website terms and conditions

If any provision of this Policy is found unenforceable, the remaining provisions shall continue to remain in full force and effect.

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